Accessibility Plan

Accessibility Plan 2026

Executive Summary

Jay’s Transportation Group Ltd. (the “Company”) remains committed to maintaining a barrier-free and inclusive environment for all stakeholders, including individuals with disabilities. Since publishing our Accessibility Plan in 2023, under the Accessible Canada Act (ACA) and Accessible Canada Regulations (ACR), our accessibility processes continue to operate and remain active.

To date, we have not received any formal reports or feedback. This absence of input makes it challenging to regularly assess our progress and set priorities. Even so, we continue to take proactive steps to address known barriers and to identify and resolve potential barriers wherever possible.

The Company operates within a network of wholly owned companies and limited partnerships that are subsidiaries of Mullen Group Ltd. (“Mullen Group”). The development and implementation of the Accessibility Plan are provided and coordinated to Mullen Group’s Corporate Office on an ongoing basis.

Definitions

Barrier: Anything physical, architectural, technological, or attitudinal, anything that is based on information or communications, or anything that is the result of a policy or a practice that hinders the full and equal participation in society of a person with an impairment, including a physical, mental, intellectual, cognitive, learning, communication, or sensory impairment, or a functional limitation.

Disability: Any impairment, including a physical, mental, intellectual, cognitive, learning, communication, and sensory impairment, or functional limitation that is either permanent, temporary, or episodic in nature. It can be evident or not in interaction with a barrier to hinder a person’s full and equal participation in society.

Accessibility Plan: This Accessibility Plan includes an overview of our policies, programs, practices, and services in relation to the identification and removal of barriers and the prevention of new barriers. The Accessibility Plan was prepared and published by June 1, 2023, and will be updated every three years following that, or sooner if necessary.

General

This information is provided for the purposes of providing feedback and for requesting alternative formats of the plan and/or feedback process.

Feedback Process and Contact Information

The Company welcomes feedback regarding the manner in which it is implementing its Accessibility Plan and any barriers encountered by persons with disabilities. Persons who provide formal feedback will receive acknowledgement of their feedback in the same manner in which it was received, unless feedback is submitted anonymously. The Company is committed to reviewing the feedback received in good faith and taking steps to address barriers identified in this feedback.

Feedback can be submitted in person, by mail, by telephone and by email to:

HR Manager
(306) 569-9369
P.O. Box 4560, Regina, SK S4P 3Y3
hr@jays.ca

Feedback can be provided anonymously, if desired, and will remain confidential unless the person consents to the disclosure of their personal information. Feedback is received in whatever format the individual providing the feedback is most comfortable with. Any feedback received will be reviewed with the Company’s Business Unit Leader and provided to Corporate Office. Consideration will be given to the feedback upon review by the representative collecting feedback, the Company’s Business Unit Leader and Corporate Office and a response or summary will be included in the next progress report.

Any changes to the Accessibility Plan or the feedback process are published as soon as reasonably possible and notice of any changes are reported to the Accessibility Commissioner. The personal information of anyone who provides feedback remains confidential in accordance with all applicable privacy laws.

Alternative Formats

The Accessibility Plan is offered in any of the following formats upon request:

Print;
Large print;
Braille;
Audio; and
Electronic.

You can request alternative formats of the Accessibility Plan by contacting:

HR Manager
(306) 569-9369
P.O. Box 4560, Regina, SK S4P 3Y3
hr@jays.ca

The Accessibility Plan will be made available as soon as feasible. In the instance of a request for the plan in a Braille or audio format, it will be provided 45 days after the day the request was received. Requests for other formats will be provided within 15 days after the day the request was received.

i. Employment

The Company understands that improving workplace accessibility and ensuring an accessible recruitment and selection process for applicants with disabilities can contribute to a more diverse and welcoming workplace culture. The Company continues to review its practices and procedures to identify, remove, and prevent barriers by developing inclusive employment procedures that support persons with disabilities. Where necessary, accommodations are made during the recruitment and selection stages, and throughout the employment lifecycle. Technological and systemic barriers may exist for employee orientation and training, as such, training and development programs provided by the Company are continuously reviewed to consider an employee’s barriers and abilities. Systemic barriers can be identified with respect to conventions associated with the hiring process.

Ongoing Policy Review — The Company is continuously reviewing corporate and human resources policies, with support from the Corporate Office, to identify improvements that enhance accessibility and inclusion for employees and candidates with disabilities.
Active Evaluation of Training Options — Due to limited availability of online training tailored to the Company and cost considerations, the Company is actively researching and evaluating training options. This ongoing work focuses on identifying suitable programs, providers, and formats to support hiring personnel, strengthen employee development, and improve retention.

ii. The Built Environment

The Company wishes to improve its publicly accessible facilities with a goal of working towards making such facilities free of physical barriers, in order to promote a space of inclusivity. Physical barriers may exist in the Company’s offices and facilities, that can be improved upon.

Ongoing Evaluation of Offices and Facilities — With support from the Corporate Office, the Company is continuously evaluating its offices and facilities to determine the need for additional accessibility features and possible alternative measures. Conversations and planning activities are underway to define the next steps for a full assessment, although a formal plan has not yet been finalized.
Continuous Evaluation of Emergency and Disaster Response Plans — The Company is continuously reviewing and updating its emergency and disaster response plans to ensure they appropriately address the needs of employees and visitors with disabilities.

iii. Information and Communication Technologies (ICT)

Software with accessibility functionality is already utilized by the Company; however, the Company recognizes that systemic barriers exist within technology and presumptions made about its use. The Company wishes to remove barriers and improve accessibility for employees with disabilities, by making such technology more accessible.

Integrating Accessibility Into Technology Evaluation — The Company will begin incorporating accessibility as a standard evaluation metric when acquiring or developing new software or technology, with support from the Corporate Office.
Reviewing Website Content for Accessibility Barriers — The Company will continue reviewing website content to identify minor accessibility barriers, including assessments of:
- Text contrast
- Text size
- Navigation and screen reader compatibility
- Clear formatting
Enhancing Education and Awareness of Accessibility Features — The Company will strengthen employee awareness and use of accessibility features available within existing software tools through targeted guidance and support.

iv. Communication other than ICT

The Company acknowledges that content and medium are both important in providing accessible communication to its customers, employees, job applicants, suppliers, and any visitors that access the premises. Communication barriers exist in the content and format of online information, in-person interactions and meetings and presentations. One of the Company’s goals is to work towards providing more accessible communications.

Expand Accessibility Training — Continue researching and delivering training on accessibility and communication barriers for employees involved in communications, including awareness of diverse communication styles.
Assess Communication Platforms — Evaluate the accessibility of the website, social media content, meetings, and presentation practices, and develop a plan to address any identified barriers. This includes:
- Adding alternative text to images
- Using high contrast fonts
- Providing transcripts for audio and video content, where appropriate
Improve Virtual Meeting Accessibility — Review virtual meeting practices to ensure accessibility, including offering presentation materials in advance, enabling real time transcripts, and considering alternative communication methods.
Enhance Orientation Accessibility — Continuously review and improve orientation processes and resources for new employees to support accessibility, in collaboration with Corporate Office.

v. Procurement of Goods, Services and Facilities

We remain committed to advancing supplier diversity and reducing accessibility barriers. While we recognize that procurement practices can be influenced by unconscious bias and systemic barriers, the Company is committed to integrating accessibility considerations into its procurement processes wherever possible.

Continuously Enhance Procurement Accessibility — Regularly review procurement practices and make reasonable, applicable improvements to ensure accessibility is considered in the purchase of goods, services, and the use or acquisition of facilities.

vi. Design and Delivery of Programs and Services

The Company’s primary customers are other businesses, and as such, evaluating the design and delivery of programs and services to the public is not applicable. The Company considers the design and delivery of programs and services as it might apply to its employees and customers.

Continuously Review Program and Service Accessibility — Ongoing review of the accessibility of program and service design and delivery to ensure they meet the needs of employees and customers with disabilities.

vii. Transportation

The Company’s business may provide transportation, logistics services, and/or specialized and industrial services, it does not provide passenger transportation services. As such, barriers to the public and passenger-based services are not considered. The Company’s focus is on continually evaluating potential barriers that exist for employees and candidates. Such barriers might include, physical barriers, like ramps, curbs, vehicle and equipment design or lack of vehicle and equipment adaptability. The Company will work towards reducing barriers for employees with disabilities to the extent reasonable, pursuant to applicable occupational health and safety legislation, and other relevant legislation.

Continually Assess Vehicle and Equipment Accommodations — Conduct ongoing evaluations of the accommodations available for vehicles and equipment to ensure they meet the Company’s occupational health and safety requirements, as well as all relevant legislative, contractual, and operational obligations, and identify opportunities for safe implementation. As part of this continual assessment, explore and introduce winter scheduling options that adjust or shorten driving hours to align with extreme weather conditions and support safer operations.

Consultation

We have continued to collaborate with key leaders to identify barriers since publishing our Accessibility Plan, and we have held multiple consultations with employees with disabilities. These conversations have deepened our understanding of the barriers they experience and the impact those barriers have on their daily work.

We will continually gather feedback by surveying employees and the public. We will also maintain ongoing consultation with external organizations for guidance and support. This continuous input will help us measure our progress and ensure we remain accountable to our accessibility commitments.

Progress Reports

The Company prepares, publishes, and submits a progress report to the Accessibility Commissioner regarding the implementation of the Accessibility Plan each year the plan is not required to be updated. This report follows a similar structure to the Accessibility Plan and includes feedback and contact information, information about the consultations completed for the development of the plan, and any good faith feedback received on the Accessibility Plan. The report addresses how the consultations and feedback were taken into consideration during the process. Progress reports can be made available upon request and are available in all accessible formats the Accessibility Plan is available in.

Conclusion

At Jay’s Transportation Group Ltd., continuous improvement is a core value that drives everything we do. We hold ourselves to high standards and strive to enhance all areas of our operations every day. We acknowledge there are areas where we can improve accessibility, and the progress we’ve made so far has established a solid foundation for creating a more inclusive workplace. Moving forward, we are committed to listening, learning, and taking meaningful action to identify, remove, and prevent barriers.

Document Retention

The Company keeps detailed records of the creation, implementation, and updating of the Accessibility Plan and progress reports. The Accessibility Plan and feedback process are retained on the company website (www.jays.ca) for seven years from the publication date. Any feedback provided to the company is retained for seven years from the date it is received. Where necessary, names and personal information of individuals and employees who participated in the feedback process are redacted to ensure confidentiality and privacy. The Company will not retain contact information for any anonymously provided feedback.