We are excited to announce the launch of a new feature on our website that will make tracking shipments a breeze for our customers – and lighten the load on our customer service lines!
Customers can now track their shipments without logging into our system. That’s right, no more waiting on hold asking for a password reset!
Here's how it works:
- Customers simply visit our homepage, www.jays.ca, and click on the TRACK SHIPMENT button.
- They’ll be directed to our Freight page where they can choose their search criteria: Bill Number (example S*******) or Bill of Lading (example Trace#).
- Once they enter the tracking number, they’ll have instant access to their shipment information including GPS location, Shipment status, PODs etc.
- Shipments are tracked one bill at a time.
Benefits for Everyone:
- This is a feature customers have been requesting, and we’re finally able to deliver!
- Customers can track shipments even if they’re not the Bill-To party – as long as they have the correct tracking number.
- Quick and Easy!
- Tracking takes just seconds with a Bill Number or Bill of Lading.
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